Yukon Workers' Compensation Health and Safety Board

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Policy GN-02 - Illiteracy

Effective Dates

July 1, 2008 and still in effect


General and Corporate

General Information

The Workers’ Compensation Act S.Y. 2008 (the "Act") requires written notice for a number of things, including the filing of a claim or an appeal of a decision. The Act recognizes that there are people who are functionally illiterate and this may limit their access to the compensation system.


This policy is intended to ensure appropriate assistance is provided to everyone in communicating with the Yukon Workers’ Compensation Health and Safety Board (YWCHSB). It is not intended to replace the normal requirement to provide written notice under the Act.

A person is functionally illiterate when their ability to read, write, do mathematical calculations or orally communicate hinders their ability to meet the requirements of the Act.

The YWCHSB may, in these circumstances, accept substitutes for written notification.