Illiteracy
Effective Dates
April 4, 2005 - June 30, 2008
Policy Code
GC-04
General Information
The 2002 Act requires written notice for a number of things, including the filing of a claim or an appeal of a decision. The Act recognizes that there are people who are functionally illiterate and this may limit their access to the compensation system.
A person is functionally illiterate when their ability to read, write, do mathematical calculations or orally communicate hinders their ability to meet the requirements of the Act.
The board may, in these circumstances, accept substitutes for written notification.
Purpose
This policy is intended to ensure appropriate assistance is provided to everyone in communicating with the board. It is not intended to replace the normal requirement to provide written notice under the Act.