Service providers

We work in close partnership with service providers to help workers injured on the job recover and get back to work.

The information on this page will help you understand this relationship, including the obligations you have as a service provider and the supports we provide.

If you have questions or require more information, call our Claimant Services Branch at 867-667-5645.

Your obligations

As a service provider, you have a very important role to play in the care of workers who have suffered injuries related to their jobs. You also have clear legal obligations. They include:

  • Advising injured workers to file a claim with us.
  • Reporting your treatment of a work-related injury to us within 2 days.
  • Delivering progress reports of your treatment to us as we require.
  • Reporting to us when a worker is able to return to work.
  • Delivering information about a worker to us as we require.

You’ll find more information about these obligations, and related penalties, in the Workers’ Compensation Act. To help you access the relevant sections of the Act, we’ve excerpted them at the end of this page.


We have a number of policies that define the details of our relationships with service providers. We encourage you to read the policies that pertain to you.

Forms used by service providers

Most business conducted between us and you requires the use of at least one of the following forms:

Sections of the Workers’ Compensation Act relevant to service providers

We strongly recommend that all service providers read and become familiar with the following sections of the Workers’ Compensation Act, since they form the legal basis of our relationship with you.

Medical reports

11(1) A medical practitioner* who attends a worker who has or may have suffered a work related injury shall

(a) provide reasonable information and advice free of charge to the worker about filing a claim for compensation;

(b) send a report to the board within two days after the first attendance on the worker;

(c) send progress reports to the board as the medical practitioner considers appropriate, or as the board requires from time to time; and

(d) report to the board when the worker, in the medical practitioner’s opinion, is able to return to work.

(2) All reports submitted by medical practitioners to the board are the property of the board.

(3) Payment by the board to a medical practitioner is not in itself evidence that a claim has been accepted. S.Y. 2008, c.12, s.11

*A medical practitioner must be licensed under one of Yukon’s health professions acts and have a service agreement with the Yukon Workers’ Compensation Health and Safety Board.

Health care assistance

36(1) The board may provide a worker with any health care assistance, including services, devices, or equipment, necessary to grant relief from a work-related injury.

(2) All questions as to the necessity, character, and sufficiency of any health care assistance shall be determined solely by the board.

(3) The board may contract with medical practitioners, nurses, hospitals, and other professionals and institutions for the provision of health care assistance to any worker who is entitled to compensation.

(4) When the board is required to provide, or agrees to provide, assistance to a worker under this section, no action lies against the worker, the worker’s employer, or any other person for payment in respect of the assistance.

(5) The board may pay a worker a subsistence allowance, in an amount set by order of the board of directors, if the worker is receiving health care assistance away from their ordinary place of residence, if the worker’s living expenses are not being paid by the employer.

(6) The board may pay for special expenses related to the work-related injury, as determined by the board. S.Y. 2008, c.12, s.36

Provision of information

The provision of information applies only to claims that have been accepted.

42(1) Where a worker or a worker’s employer requests, a health care provider shall give the board, the worker and the employer information concerning the worker’s functional abilities on the form that may be required by the board.

(2) The board shall pay a health care provider for providing information under this section and shall fix the fee to be paid.

(3) A person who receives the information in subsection (1) on behalf of an employer shall not disclose that information except to a person who is assisting the employer in returning the worker to work.

(4) If a worker has complained to the Human Rights Commission with respect to an employer’s duty to re-employ and/or accommodate under section 41, the board is at liberty to provide all relevant records to the Human Rights Commission and the worker. S.Y. 2008, c.12, s.42

General offences

110(1) Any person who violates a provision of this Act commits an offence and, if no other penalty is provided, is liable on summary conviction to a fine of up to $5,000 or up to six months imprisonment or both.

(2) If a corporation commits an offence under this Act, any officer, director, manager, or agent who knowingly directed, authorized, assented to, or acquiesced and participated in the commission of an offence is a party to the offence and is liable to the punishment provided for the offence whether or not the corporation has been prosecuted or convicted.