Service Standards

To help increase predictability in our systems, the Workers’ Safety and Compensation Board (WSCB) is implementing Service Standards that specifically address the timeliness of decision making and the services that the Board provides to Yukoners.

Service Standards are a public commitment to a measurable level of performance that clients can expect under normal circumstances.

They help clarify service expectations and help ensure accountability for service performance from both a provider and client perspective.

We recommend that you call in advance to book an appointment to ensure your service request can be attended to effectively and efficiently.

We will do our best to accommodate clients walking into the office without an appointment.

What are WSCB's Service Standards?

The table below outlines the Board’s Service Standards for services provided across the entire organization.*

Department Issue Service Standard
Organization wide Return Voicemail and Email - WHS, Employer and Client Services, Claims End of next business day
Action Voicemail and Email - General Information Requests 7 business days
Action Voicemail and Email - Vendors and Suppliers

7 business days

Respond to disclosure requests 10 business days
Respond to ATIPP requests 30 business days (or as per ATIPP Act)
Claimant services Decision - claims (standard) - 10 business days*
complex can be up to 30 business days
Employer services Register/reactivate new employer accounts 3 business days*
Issue Compensation Compliance Letters 2 business days*
WHS services Reading samples e.g. Radon tests 1 business day
First Line Supervisor Review 5 business days*
First Line Supervisor Certificate
Blasting Certificate
Mine Rescue Certificate
Diesel Permit
Magazine Permit
Delivery of Inspection Reports 1 business day
Delivery of Investigation Report to All Parties 1 year (Maximum)
COR Reviews 15 business days*
Pre-Project Meetings Must be scheduled at least 5 business days in advance

*In many circumstances Service Standards may only apply when all required documentation to provide that service is received by WSCB.