Service Standards

The Workers’ Safety and Compensation Board has implemented service standards to better serve our clients.

Service Standards address the timeliness of decision making and the services that the board provides to Yukoners. They are a public commitment to a measurable level of performance that clients can expect under normal circumstances.

They help clarify service expectations and help ensure accountability for service performance from both a provider and client perspective.

We recommend contacting us to book an appointment with one of our staff, or if you have any questions. We will do our best to accommodate clients walking into the office without an appointment

What are WSCB's Service Standards?

The table below outlines the Board’s Service Standards for services provided across the entire organization.*

Department Issue Service Standard
Organization wide Return voicemail and email - WHS, Employer and Client Services, Claimaint Services End of next business day
Refer voicemail and email to appropriate staff - general information requests 7 business days
Refer voicemail and email to appropriate staff  - vendors and suppliers

7 business days

Respond to disclosure requests 10 business days
Respond to Access to Information and Protection of Privacy Act (ATIPP) requests In accordance with the ATIPP Act.
Claimant Services Decision - claims (standard)  10 business days*
complex can be up to 30 business days
Employer and Client Services Register/reactivate new employer accounts 3 business days*
Issue compensation compliance letters 2 business days*
WHS services Reading samples e.g. asbestos tests 1 business day
Blasting certificate 10 business days*
Mine rescue certificate
Diesel permit
Magazine permit
Delivery of inspection reports 1 business day
COR reviews 30 business days*
Pre-project meetings Must be scheduled within 5 business days in advance

*Service Standards only apply when all required documentation to provide that service is received by WSCB.