|
Department |
Issue |
Service Standard |
|
Organization wide |
Return voicemail and email - WHS, Employer and Client Services, Claimaint Services |
End of next business day |
|
Refer voicemail and email to appropriate staff - general information requests |
7 business days |
|
|
Refer voicemail and email to appropriate staff - vendors and suppliers |
|
|
|
Respond to disclosure requests |
10 business days |
|
|
Respond to Access to Information and Protection of Privacy Act (ATIPP) requests |
In accordance with the ATIPP Act. |
|
|
Claimant Services |
Decision - claims (standard) |
10 business days* |
|
Employer and Client Services |
Register/reactivate new employer accounts |
3 business days* |
|
Issue compensation compliance letters |
2 business days* |
|
|
WHS services |
Reading samples e.g. asbestos tests |
1 business day |
|
Blasting certificate |
10 business days* |
|
|
Mine rescue certificate |
||
|
Diesel permit |
||
|
Magazine permit |
||
|
Delivery of inspection reports |
1 business day |
|
|
COR reviews |
30 business days* |
|
|
Pre-project meetings |
Must be scheduled within 5 business days in advance |
*Service Standards only apply when all required documentation to provide that service is received by WSCB.