The Workers’ Safety and Compensation Board has implemented service standards to better serve our clients.
Service Standards address the timeliness of decision making and the services that the board provides to Yukoners. They are a public commitment to a measurable level of performance that clients can expect under normal circumstances.
They help clarify service expectations and help ensure accountability for service performance from both a provider and client perspective.
We recommend contacting us to book an appointment with one of our staff, or if you have any questions. We will do our best to accommodate clients walking into the office without an appointment
What are WSCB's Service Standards?
The table below outlines the Board’s Service Standards for services provided across the entire organization.*
|Organization wide||Return voicemail and email - WHS, Employer and Client Services, Claimaint Services||End of next business day|
|Refer voicemail and email to appropriate staff - general information requests||7 business days|
|Refer voicemail and email to appropriate staff - vendors and suppliers||
7 business days
|Respond to disclosure requests||10 business days|
|Respond to Access to Information and Protection of Privacy Act (ATIPP) requests||In accordance with the ATIPP Act.|
|Claimant Services||Decision - claims (standard)||10 business days*
complex can be up to 30 business days
|Employer and Client Services||Register/reactivate new employer accounts||3 business days*|
|Issue compensation compliance letters||2 business days*|
|WHS services||Reading samples e.g. asbestos tests||1 business day|
|Blasting certificate||10 business days*
|Mine rescue certificate|
|Delivery of inspection reports||1 business day|
|COR reviews||30 business days*|
|Pre-project meetings||Must be scheduled within 5 business days in advance|
*Service Standards only apply when all required documentation to provide that service is received by WSCB.